Rooms & Suites

More is Less

Is there a complimentary shuttle to and from the airport?

We do not provide complimentary shuttle service to or from Orlando International Airport. Taxi, or Mears hired cars are available for applicable rates. Please contact the concierge to assist you with transportation reservations. The Ritz-Carlton (407)206-2400 JW Marriott (407)206-2300


Is there a resort fee?

Yes, our Resort Fee is $35 (+ tax) daily automatically added to your room rate.

The Ritz-Carlton Resort Fee includes:
• Enhanced High-speed internet
• Driving Range Privileges
• Two Pool Floats at the JW Marriott Lazy River Pool
• Shuttle transportation to SeaWorld, Walt Disney World and Universal Orlando (reservations required -24 hours in advance)
• Daily Kids Activities
• Ritz Kids Daily Program (12-5 pm) (two hours, two children ages 4-12)
• $50 print credit towards any Photography Concierge package
• Daily bike rental through Grande Lakes Sports (two mountain bikes for one hour per day, per room)

JW Marriott Resort Fee includes:
• Enhanced High-speed internet
• Driving Range Privileges
• Two Pool Floats
• Shuttle transportation to SeaWorld, Walt Disney World and Universal Orlando (reservations required and must be made between 7am - 9pm the day before use)
• Daily Kids Activities
• Fitness center classes (1 per day, per room)
• $50 print credit towards any Photography Concierge package
• Daily bike rental through Grande Lakes Sports (two mountain bikes for one hour per day, per room)


What is the charge for internet?

Wireless internet is available at no charge for guests to use in the following public areas; lobby, pool, retail corridor, spa, golf clubhouse and restaurants. Please note there is a charge for wireless internet access in Guest Rooms and Conference Center areas.

In-Room Enhanced High Speed Internet is included in your daily Resort Fee.


I have a question about my Marriott Rewards and/or The Ritz-Carlton Rewards?

Please visit www.marriott.com/loyalty.mi for questions regarding Marriott Rewards or The Ritz-Carlton Rewards.


I need a copy of my bill, can you send a new one?

Please contact Marriott Business Services at (865) 980-4352 for a copy of your final bill.


Do you allow pets?

Both hotels allow service animals on property. Only The Ritz-Carlton Orlando, Grande Lakes allows non-service animals on property. Only dogs and cats 25 lbs or less are permitted. There is a limit of one pet per room. There is a one time $250 cleaning fee per room. Non-service animals are prohibited from the Spa, pool and restaurant areas


What do you charge for parking?

Daily valet parking and overnight valet parking are $37.00 plus tax. Daily self-parking is $29.00 plus tax and is available at the JW Marriott only.


I have questions about reservation options or changes to an existing reservation. Who should I contact?

Our in-house reservation team is available to assist you at (800) 682-6647


I am interested in job opportunities at Grande Lakes Orlando. How do I apply?

Please visit www.grandelakesjobs.com to view current open positions.


Do you accept requests for donations?

Yes, please submit your request at www.grandelakes.com/donations we do not accept any other form of request. Please note that due to the high volume of requests we will not accept out of state requests.


Do you offer transportation to and from the theme parks?

Yes, both hotels offer shuttle transportation to and from Walt Disney World (drop off and pick-up at Magic Kingdom), SeaWorld, and Universal Orlando. Reservations required 24-hours in advance, please contact Concierge for details and shuttle schedule. The Ritz-Carlton (407) 206-2400 JW Marriott (407) 206-2300


Do you have a car rental onsite?

Yes, Hertz Car Rental is available onsite. They may be reached at (407)393-4784.


Can I send something directly to the hotel for a guest or myself during my stay? And if so, can it be held?

Yes, please be sure to indicate on the package slip that the item is for a guest and the date of check in.


Grande Lakes offers a bounty of amenities, breathtaking pools including a lazy river, spa, golf, outdoor activities and more, all within the boundaries of 500 tailored acres in the heart of a pristine nature preserve. Book today and discover what inspires you.

Take advantage of the More is Less Event and get 15% off 2-night stays or 20% off 3+ night stays.

Click to book JW Marriott Orlando, Grande Lakes

Click to book The Ritz-Carlton Orlando, Grande Lakes

Terms & Conditions
Offer valid for reservations booked by May 3, 2015 for stays through June 20, 2015. A minimum two-night stay is required. Early check-out not permitted. Should early check out be necessary discount will be reversed upon check out. Limited number of rooms is available for this promotion. Tax is additional. Offer does not apply to groups of 10 or more rooms. Offer cannot be combined with any other promotions. Blackout dates and other restrictions may apply. Rates are per room, per night and based on availability at the time of reservations.