The Ritz Carlton Orlando Grande Lakes Grande Lakes Orlando JW Marriott Orlando Grande Lakes
Frequently Asked Questions

Grande Lakes Orlando

Frequently Asked Questions

Q: Is there a complimentary shuttle to and from the airport?
A: We do not provide complimentary shuttle service to or from Orlando International Airport. Taxi, or Mears hired cars are available for applicable rates. Please contact the concierge to assist you with transportation reservations. The Ritz-Carlton (407)206-2400 JW Marriott (407)206-2300

Q: Is there a resort fee?
A: Yes, our Resort Amenity Program is a $25 (+ tax) daily resort fee automatically added to your room rate.
The Ritz-Carlton amenities include:

  • Unlimited in-room Local and Domestic Long Distance Phone Calls, and High Speed Internet
  • Driving Range Privileges
  • Daily Recreation Activities
  • Shuttle Transportation to SeaWorld, Walt Disney World and Universal Orlando
  • Two Pool Floats
  • Ritz Kids (two hours, two children ages 4-12)

JW Marriott amenities include:

  • Unlimited in-room Local and Domestic Long Distance Phone Calls, and High Speed Internet
  • Driving Range Privileges
  • Daily Recreation Activities
  • Shuttle Transportation to SeaWorld, Walt Disney World and Universal Orlando
  • Two Pool Floats
  • One Fitness Center Class

Q: What is the charge for internet?
A: Wireless internet is available at no charge for guests to use in the following public areas; lobby, pool, retail corridor, spa, golf clubhouse and restaurants. Please note there is a charge for wireless internet access in Guest Rooms and Conference Center areas.

The Ritz-Carlton: $14.95 for 24 hours

JW Marriott: Wired-for-Business is available for $14.95 for 24 hours (Wired-for-Business includes high-speed Internet access, plus local and long distance phone calls anywhere in the U.S.) .

Q: I have a question about my Marriott Rewards and/or The Ritz-Carlton Rewards?
A: Please visit www.marriott.com/rewards for questions regarding Marriott Rewards or www.ritzcarlton.com/en/Contact for The Ritz-Carlton Rewards

Q: I need a copy of my bill, can you send a new one?
A: Please contact Marriott Business Services at (865) 980-4352 for a copy of your final bill.

Q: Do you allow pets?
A: Both hotels allow service animals on property. Only The Ritz-Carlton Orlando, Grande Lakes allows non-service animals on property. Please refer to the following guidelines.
Only dogs and cats 25 lbs or less are permitted
There is a limit of one pet per room
There is a one time $250 cleaning fee per room
Non-service animals are prohibited from the Spa, pool and restaurant areas

Q: What do you charge for parking?
A: Daily self-parking is $18.00 plus tax; daily valet parking and overnight valet parking are $25.00 plus tax

Q: I have questions about reservation options or changes to an existing reservation. Who should I contact?
A: Our in-house reservation team is available to assist you at (800) 682-6647

Q: I am interested in job opportunities at Grande Lakes Orlando. How do I apply?
A: Please visit www.grandelakesjobs.com to view current open positions.

Q: Do you accept requests for donations/sponsorships?
A: Yes, please submit your request at www.grandelakes.com/donations we do not accept any other form of request. Please note that due to the high volume of requests we will not accept out of state requests.

Q: Do you offer transportation to and from the theme parks?
A: Yes, both hotels offer shuttle transportation to and from Walt Disney World (drop off and pick-up at Magic Kingdom), SeaWorld, and Universal Orlando. Reservations required 24-hours in advance, please contact Concierge for details and shuttle schedule. The Ritz-Carlton (407) 206-2400 JW Marriott (407) 206-2300

Q: Do you have a car rental onsite?
A: Yes, Hertz Car Rental is available onsite. They may be reached at (407)393-4784.

Q: Can I send something directly to the hotel for a guest or myself during my stay? And if so, can it be held?
A: Yes, please be sure to indicate on the package slip that the item is for a guest and the date of check in.

The RitzCarlton Orlando, Grande Lakes
(Guest Name & check in)
4012 Central Florida Pkwy
Orlando, FL 32837

JW Marriott Orlando, Grande Lakes
(Guest Name & check in)
4012 Central Florida Pkwy
Orlando, FL 32837

Incoming and outgoing guest packages charges apply. (See Below)

INCOMING HANDLING FEE

$7.00 PER BOX UNDER 50 LBS.
$15.00 PER BOX OVER 50 LBS
25.00 PER DISPLAY BOX, POSTER, LARGE TUBE, OR OVERSIZED BOXES.
$35.00 PER DISPLAY CASE
$75.00 PER SHRINK WRAPPED PALL et (PALLETS MUST BE SELF CONTAINED AND PROPERLY SEALED)
$75.00 PER SMALL WOODEN CRATE UNDER 150 LBS.
$150.00 PER CRATE OVER 150 LBS.
REFRIGERATED ITEMS $25.00 FLAT RATE

OUTGOING HANDLING FEE

$10.00 PER BOX
$15.00 PER DISPLAY BOX, POSTER, LARGE TUBE OR OVERSIZED BOX
$20.00 PER DISPLAY CASE
$75.00 PER PALLET
$20.00 STORAGE PER PALLET OVERNIGHT